Crudoimage Return,Refund,Warranty Policy

Returns is a scheme provided by Crudoimage Photographic Technologies Private Limited  directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by by Crudoimage Photographic Technologies Private Limited to you. 

All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. 

Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; 

Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible


Returns Window, Actions Possible and Conditions (if any)

Refurbished Camera-Lens

3 Days Return and Refund [If any Manufacturing problem occurs], 1 Year Crudoimage Warranty

Crudoimage Care 

1 year warranty

If the Repair Parts get damaged within the next 1 year, we will do it for free.

Warranty Clause: That the buyer is entitled to get warranty which will be provided by the CRUDO IMAGE on the product which will be purchased by the buyer subject to some certain Limitation which are as follows: i) Any Malfunction due to Environmental Damage or Fluid logging or any other outside forces.

ii) Devices not purchased in India , or those which do not have at least 1 year manufacturer’s warranty in India. iii) Malfunction due to usual water and tear(e.g . joints). iv)Software issues (due to virus etc), Data Loss. v)Any modifications, Servicing (including that of software),not approved by the manufacturer. vi)Only the terms and conditions of the warranties that are being provided by the respective Original Company of the product will be provided by CRUDO IMAGE as warranty(e.g . for any product of Canon the warranty that will be provided 

Term and Termination: If one of the parties chooses to end the Agreement prior to product delivery, the buyer is responsible for paying for all work and costs incurred up until that date