Cancellation Policy
At Crudoimage Photographic Technologies Private Limited (Brand Name: Crudoimage.com), we strive to ensure a seamless experience for our customers. However, we understand that sometimes plans change. This Cancellation Policy outlines the terms and conditions under which cancellations, refunds, and rescheduling are handled for our services and products.
1. Cancellation of Services
1.1 Service Bookings
- Notice Period: Cancellations must be made at least 24 hours prior to the scheduled service time.
- Cancellations within 24 Hours: If you cancel within 24 hours of the scheduled service, a cancellation fee of 80% may apply.
1.2 Subscription Services
- Monthly or yearly subscriptions can be canceled at any time; however, cancellations will take effect at the end of the current billing cycle.
- No refunds will be issued for the unused portion of the subscription period.
2. Cancellation of Products
2.1 Physical Products
- Orders can be canceled before they are shipped.
- Once the product is shipped, cancellations will not be accepted.
2.2 Digital Products
- Due to the nature of digital products, cancellations or refunds are not allowed once the product is delivered/downloaded.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds will be processed under the following conditions:
- The service or product is canceled within the eligible timeframe as stated above.
- If the service or product cannot be provided due to circumstances beyond our control (e.g., technical issues, unavailability).
3.2 Processing Time
Refunds, if applicable, will be processed within 7-10 business days after the cancellation request is approved.
3.3 Non-Refundable Fees
Certain fees (e.g., transaction fees, administrative charges) may not be refundable.
4. Rescheduling Policy
- Services may be rescheduled at no additional cost if the request is made at least 24 hours before the original service time.
- Rescheduling requests made within 24 hours of the service time may be subject to additional charges.
5. Exceptions
Cancellations, refunds, and rescheduling may not be available for:
- Customized or personalized products/services.
- Services/products marked as “non-refundable” at the time of purchase.
- Missed appointments or no-shows without prior notice.
6. How to Request a Cancellation
To request a cancellation, refund, or rescheduling, please contact us at:
- Email: support@Crudoimage.com
- Phone: [Insert phone number]
- Subject: “Cancellation Request – [Order/Service ID]”
Please include the following details in your request:
- Order/Service ID
- Reason for cancellation or refund
- Preferred reschedule date (if applicable)
7. Changes to this Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.